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My account
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Welcome to 'My account'.

This link allows you to make a payment or view the details of your booking online. You will need the following information ready in order to retrieve your booking details:

  • Departure date
  • Booking reference
  • Lead passenger name

With the exception of payments made using a debit card or the Thomas Cook credit card all other card types are subject to the standard Thomas Cook credit card charge when using this facility.

In order to access this facility you will need to enter your booking reference number which will be 4 digits - 7digits, eg 5293-0000000. Please note, your booking reference number will be on your written confirmation which you will receive in 4-5 days from making your booking.

To proceed, please click the 'My account' button.


Go to My account
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  • Thomas Cook Ltd is a member of ABTA with membership number J9375. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 68-71 Newman Street London W1T 3AH Tel: 020 7637 2444 or look at our website: www.abta.com
  • We also hold an ATOL with number 0020.  In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking.  For further information visit the ATOL website at www.atol.org.uk
  • IATA number 91272716